What is your returns policy?

Within Returns Policy Timeframe:

You can return an item within 28 days of receiving your order for a refund if it’s in its original condition.

All returns are inspected, and you may not be entitled to a full refund if the return does not adhere to the below conditions:

• Item must not be washed, worn, or damaged.
• Item must not be a limited availability item.
• Returned in FULL if part of a bundle e.g., if you have ordered a signed CD the art card must be returned with the CD.

Please see our returns timeframes below:

UK Returns: Up to 7 business days for your order to arrive at the warehouse, your refund will then be processed within 7 days of your order being received at our warehouse.

Rest of World Returns: Up to 15 business days for your order to arrive at the warehouse, your refund will then be processed within 7 days of your order being received at our warehouse.

Please note, that all refunds take a further 3 - 5 business days once processed and up to a maximum of 14 days to reflect in the account of the payment method you used to place the order.

Outside of Returns Policy Timeframe:

If more than 28 days have passed since you received your order, you’re no longer eligible for a full refund. However, you may be able to return your order for a replacement item or a voucher code of your order value. For assistance, please reach out to our Customer Service Team here!