How do I return my order from outside the UK?

Returning from outside the UK involves the following steps:

1. Note that you are responsible for the shipping costs of your return, and the items are your responsibility until they reach us. Ensure they are packaged securely.
2. Obtain a proof of postage receipt.
3. We strongly recommend using a tracked carrier to ensure the package reaches us. If it does not, you will not be entitled to a full refund.

Packing Your Return Parcel:

Please enclose the following details inside your returns parcel:

• Full name
• Order number
• Short description of the reason for returning the item(s)

Send your parcel to:

Universal Music D2C Returns Dept 

DP World 

Unit C , Symmetry Park

 BICESTER 

OX26 6GG

Refunds are processed within 14 days of receiving the return at our warehouse.