Where is my order?

1.       Check your confirmation email

If you haven’t received your order, it could be because the release date hasn’t passed yet and we will ship your order to you on or around the release date depending on when we receive the item from our supplier, but we’ll send you a confirmation email to let you know!

If your order is not a pre-order and is an in stock item, please allow 5-7 days for your order to ship. 

2.       Track Your Order

If you’ve received a dispatch email you can use the link provided to you in your email to track your order. 

Alternatively, you can track your order via the ‘My Order’ section of your Shopify account!

If the tracking doesn’t show any updates yet, please don’t worry as it can take a little longer than expected for the order to be updated on the carriers’ systems or there could be a delay, but it should update shortly. We ask that you please allow the estimated delivery time frame for your order to arrive.

If you’re unsure of our delivery timeframes, please click here!

3.       Await the estimated delivery date

If you’ve received your dispatch email and are still waiting for your order, we ask that you please allow the delivery time frame for your order to arrive, delivery time frames can be found in your dispatch email, but you can also click here!

  4.       I still haven’t received my order

If the estimated delivery time frame has passed, we ask that you please allow some extra time for your order to be delivered.

There could be delays, especially during busier times so our carriers will be doing their best to get the order to you.

If your order hasn’t arrived within a maximum of 15 business days from the date it was dispatched, please contact Customer Services by clicking here who will be happy to assist you!