My payment failed; what should I do?

If your payment was unsuccessful, you’ll need to place your order again as we can’t reinstate an order once the payment has been declined. No funds should have been taken for a failed payment, but if something doesn’t look right, please reach out to your payment provider. You can also contact our Customer Service Team here.

To help ensure your order isn’t declined again, please check the following:

• Verify that your card details saved on your device/account are correct (e.g., expiry date, billing address).
• Ensure you enter the security code correctly (the three-digit number on the back of your card).
• Your card issuer might have declined the payment; check with them or contact your bank.

If you’ve checked all the above, try using another card, a different browser, or device, and clear your cookies and cache.

High traffic volumes, especially during the launch of limited edition, exclusive, or signed products, can sometimes cause payments to fail.

If your payment continues to decline, please contact your bank for more information.

If you receive an error message when trying to pay, please contact our Customer Service Team by clicking here with details about the issue, including any error messages received, and we’ll try to resolve the issue as soon as possible!

If your order attempt was unsuccessful, you’ll receive an email from Shopify indicating that your payment couldn’t be processed. This email will include a direct link to retry placing your order.